Privacy Policy

Who We Are?

Brand Famous is a trading name of Sycamore Communications Ltd. Our company registration number is 11324793 and our registered office is at 13, Lilac Court, Keynsham, Bristol, BS31 2RR.

What Data We Collect?

We may collect and process the following types of personal data:

• Identity Data: name, job title, business name
• Contact Data: email address, telephone number
• Professional Data: company size, industry, services of interest
• Technical Data: IP address, browser type, time zone settings
• Usage Data: information about how you use our website and services
• Marketing Preferences: your preferences for receiving communications from us

How We Collect Your Data ?

We collect personal data in the following ways:

• Directly from you when you fill in a form, request a service, or contact us
• Automatically via our website (cookies and analytics)
• Through third-party sources (e.g. LinkedIn, referrals, PR partners)

Why We Use Your Data (Lawful Basis)?

We will only use your personal data when legally allowed to do so, including:

• To provide our PR services and manage client relationships (performance of a contract)
• To respond to enquiries or send relevant information (legitimate interest)
• To send marketing emails where you have opted in (consent)
• To comply with legal obligations (e.g. HMRC or regulators)

Marketing Communications

You will only receive marketing from us if you have opted in or we have a legitimate interest and you're an existing client. You can unsubscribe at any time using the link in our emails.

How We Share Your Data

We may share your data with:

• Our team members and approved contractors under confidentiality
• Third-party service providers (e.g. CRM tools, email platforms, analytics tools)
• Legal or regulatory authorities if required by lawWe never sell your data to third parties.

International Data Transfers

Some of our service providers may process data outside the UK (e.g. cloud storage or email providers). In these cases, we ensure adequate safeguards are in place (such as Standard Contractual Clauses or equivalent protections).

Data Retention

We only keep your personal data for as long as necessary:

• Enquiry data: up to 12 months after your last interaction
• Client data: up to 7 years for legal and financial compliance
• Marketing data: until you withdraw your consent

Your Data Rights

Under the UK GDPR, you have rights to:

• Access your personal data•
• Correct or update your data•
• Request deletion of your data•
• Object to or restrict certain processing•
• Withdraw your consent at any time•
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies & Website Tracking

We use cookies to improve your browsing experience and analyse website performance. You can manage your cookie preferences through your browser settings or by viewing our separate Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date at the top.